Last Updated: March 12, 2026
Privacy Policy
Thank you for choosing to be part of our community at Auzo, Inc. (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at [email protected].
This privacy policy applies to information collected through our website at https://www.auzo.com (the “Site”), our mobile applications including the Auzo Customer App and Auzo Driver App (the “Apps”), and any related services, bookings, or communications (collectively, the “Services”).
When you use our Site, Apps, or Services, you trust us with your personal information. This policy explains what information we collect, how we use it, and what rights you have in relation to it. If you do not agree with this privacy policy, please discontinue use of our Site, Apps, and Services.
By accessing or using our Site, Apps, or Services, or by clicking “Accept” or a similar affirmative consent mechanism, you acknowledge that you have read and agreed to this privacy policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
• Create an account
• Book or complete a vehicle pickup or delivery
• Register as a driver
• Contact us through forms, email, or other communications
• Request information, services, or demos
• Subscribe to updates or marketing communications
• Provide feedback or support requests
The personal information we collect may include:
Name
• Email address
• Phone number
• Account login credentials
• Business or organization information
• Billing or payment information
• Vehicle or booking details related to services
All personal information you provide must be accurate, complete, and kept up to date.
Information Collected Through the Mobile Apps
When using the Auzo mobile applications, we may collect additional information necessary to operate the platform, including:
• Location information used to coordinate vehicle pickup and delivery
• Trip and booking information related to vehicle transportation
• Driver and customer interaction information when users contact each other through the platform (such as tap-to-call or text)
• Device information such as device identifiers, operating system, and app usage diagnostics
Location data may be used to help coordinate pickups, deliveries, driver navigation, and service availability. Location access may be requested through your device settings and can be disabled by adjusting those settings, though doing so may limit certain app functionality.
Automatically Collected Information
We also automatically collect certain information when you visit, use, or navigate our Site or Apps. This information does not directly identify you but may include:
• IP address
• Browser type and settings
• Device identifiers
• Operating system
• Usage data and interaction data
• Log files and diagnostic information
This information helps us operate, secure, and improve our Services.
We may also receive information about you from third-party sources such as analytics providers, marketing partners, public databases, or social media platforms when you interact with us through those services.
How We Use Your Information
We process personal information based on legitimate business interests, contractual necessity, legal obligations, and your consent.
We use the information we collect to:
• Provide, operate, and maintain our Services
• Create and manage user accounts
• Coordinate vehicle pickup and delivery services
• Connect customers with qualified drivers
• Process payments and transactions
• Communicate with users regarding bookings, updates, or support
• Improve and optimize our Site, Apps, and Services
• Send marketing or promotional communications where permitted
• Detect fraud, prevent misuse, and maintain platform security
• Comply with legal obligations
You may opt out of marketing communications at any time.
Payment Processing
Payments for services may be processed by third-party payment providers. These providers handle payment information securely in accordance with their own privacy and security practices. We do not store full payment card details on our systems.
Sharing Your Information
We do not sell your personal information.
We may share your information in the following circumstances:
• To comply with applicable law, court orders, or governmental requests
• With trusted service providers who perform services on our behalf and are bound by confidentiality obligations
• In connection with a merger, acquisition, financing, or sale of company assets
• With your consent or at your direction
• In aggregated or anonymized form that does not identify you
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enable website functionality, understand how users interact with our Site, improve performance, and support analytics and marketing efforts.
You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Site.
Third-Party Services
Our Services may integrate with or link to third-party services, such as mapping, communications, analytics, or payment providers. When interacting with these services, their privacy policies and practices will apply.
We encourage you to review the privacy policies of those providers.
International Data Transfers
Our servers are located in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country.
Where required by law, we implement appropriate safeguards for international data transfers.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.
When personal information is no longer needed, we securely delete or anonymize it.
Data Security
We implement reasonable technical and organizational measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Restrict or object to certain processing
• Request data portability
Users may also request account deletion and removal of associated data by contacting [email protected].
We will respond to requests in accordance with applicable law.
California residents may have additional rights under California privacy laws, including rights related to disclosure and deletion of personal information.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date.
Your continued use of the Site, Apps, or Services after updates constitutes acceptance of the revised policy.
Contact Us
If you have questions or comments about this privacy policy, you may contact us at:
Auzo, Inc.
Email: [email protected]
Website: https://www.auzo.com
Accessibility Statement
Auzo is committed to making our website accessible for all customers, including those with disabilities. Consistent with this goal, we have taken a number of steps to enhance our site and increase its usability by those who access the web using assistive technology. We will continue to enhance our digital properties to deliver accessible experiences.
If you are having trouble accessing www.auzo.com, or if you feel that we are not abiding by this privacy policy please contact us via our contact form.