Effective Date: April 14, 2026
Covered Claims; Excluded Claims
Subject to the terms and limits of our applicable policy, Auzo’s insurance is intended to respond to:
- Liability to others (bodily injury and property damage) caused by the Driver’s operation of the vehicle during an Active Auzo Trip; and
- Physical damage to the Customer’s vehicle (comprehensive/collision) that results from the Driver’s operation during an Active Auzo Trip.
Auzo’s policy does not cover: (a) pre-existing damage; (b) mechanical/electrical failure or wear/tear; (c) damage occurring outside the Active Auzo Trip window; (d) loss/theft/damage of items left in the vehicle; (e) acts of God/catastrophic events outside the Driver’s control; or (f) any loss otherwise excluded by the applicable insurance policy.
Auzo covers the applicable deductible for covered claims.
Process for Submitting Claims
If you believe new damage occurred during the Active Auzo Trip, please notify Auzo within 48 hours of completion at [email protected] or through the Support section in the app, and include photos and a written description. Auzo will review pre/post photos, GPS logs, and Driver reports. Photo and digital records are primary evidence. If the loss is covered, Auzo will handle the claim directly with you. Repairs may be arranged through Auzo or its insurer’s network.